Service Provider Memos
Service Provider Informational Package>>
Please view the resources below to learn more about important CLIHTF policy changes and updates.
Service Provider Partnership Expectations
Please note that service providers who partner with CLIHTF are responsible for responding PROMPTLY to all communications from the landlord, including requests for assistance with the tenant. Service providers are also responsible for responding PROMPTLY to all communications from CLIHTF that pertain to the property and the tenant.
Please click HERE to review a complete list of CLIHTF’s Landlord/Service Provider Partnership Expectations.
Program Details
Service Provider Overview
Housing Quality Standards Pre Inspection Checklist
Please Ensure That All Property Referrals Will Pass Housing Quality Standards Inspection
2023 Program Guide
How a Subsidy Works
Escalation Process
Purpose:
The purpose of this escalation policy is to establish a clear procedure for handling unresolved issues or concerns that require escalating to higher levels of authority within the organization.
Procedure:
1. Call/Contact to Program Specialist:
– When a call or contact is made to the Program Specialist, the expected response time is within 48 business hours.
– If the Program Specialist does not respond within the specified timeframe, the issue should be escalated to the RHSP Manager.
2. Call/Contact to RHSP Manager:
– If the Program Specialist does not respond within 48 business hours, the issue should be escalated to the RHSP Manager.
– The expected response time for the RHSP Manager is within 24 business hours.
– If the RHSP Manager does not respond within the specified timeframe, the issue should be escalated to the Director of Operations – Audit & Compliance.
3. Call/Contact to Director of Operations – Audit & Compliance:
– If the RHSP Manager does not respond within 24 business hours, the issue should be escalated to the Director of Operations – Audit & Compliance.
– The expected response time for the Director of Operations – Audit & Compliance is within a reasonable timeframe based on the urgency and nature of the issue.
– If the Director of Operations – Audit & Compliance does not respond or the issue remains unresolved, the final escalation step is to contact the Executive Director.
4. Call/Contact to Executive Director:
– If the Director of Operations – Audit & Compliance does not respond or the issue remains unresolved, the Executive Director should be contacted.
– The Executive Director will review the escalated issue and take appropriate action to address and resolve the matter.
Note:
It is important to document each step of the escalation process, including dates, times, and individuals contacted. This will ensure a clear record of the issue and the actions taken to resolve it.
Effective communication and timely response are crucial at each level of escalation to ensure prompt resolution of issues and maintain a high level of customer service and satisfaction.
This escalation policy is designed to provide a structured approach for resolving concerns and maintaining accountability within CLIHTF.
2022-2023 Table of Income Limits Up to 30%
|
Household
Size |
10% Area
Median Income |
15% Area
Median Income |
20% Area
Median Income |
30% Area
Median Income
|
|---|---|---|---|---|
|
1 person
|
$7,300
|
$10,950
|
$14,600
|
$21,900
|
|
2 persons
|
$8,340
|
$12,510
|
$16,680
|
$25,000
|
|
3 persons
|
$9,380
|
$14,070
|
$18,760
|
$28,150
|
|
4 persons
|
$10,420
|
$15,630
|
$20,840
|
$31,250
|
|
5 persons
|
$11,260
|
$16,890
|
$22,520
|
$33,750
|
|
6 persons
|
$12,090
|
$18,135
|
$24,180
|
$36,250
|
|
7 persons
|
$12,930
|
$19,395
|
$25,860
|
$38,750
|
|
8 persons
|
$13,760
|
$20,640
|
$27,520
|
$41,250
|
|
9 persons
|
$14,590
|
$21,885
|
$29,180
|
$43,750
|
|
10 persons
|
$15,430
|
$23,145
|
$30,860
|
$46,250
|