CLIHTF Landlord Notices
Landlord Inspection Notices
Please view the resources below to learn about important CLIHTF policy changes and updates.
Important Special Initiatives Transfer Update
2024 Income Limits Up to 30%
Household
Size |
10% Area
Median Income |
15% Area
Median Income |
20% Area
Median Income |
30% Area
Median Income
|
---|---|---|---|---|
1 person
|
$7,300
|
$10,950
|
$14,600
|
$21,900
|
2 persons
|
$8,340
|
$12,510
|
$16,680
|
$25,000
|
3 persons
|
$9,380
|
$14,070
|
$18,760
|
$28,150
|
4 persons
|
$10,420
|
$15,630
|
$20,840
|
$31,250
|
5 persons
|
$11,260
|
$16,890
|
$22,520
|
$33,750
|
6 persons
|
$12,090
|
$18,135
|
$24,180
|
$36,250
|
7 persons
|
$12,930
|
$19,395
|
$25,860
|
$38,750
|
8 persons
|
$13,760
|
$20,640
|
$27,520
|
$41,250
|
9 persons
|
$14,590
|
$21,885
|
$29,180
|
$43,750
|
10 persons
|
$15,430
|
$23,145
|
$30,860
|
$46,250
|
All Upcoming Payment Request Must be Submitted in Trust Fund Central
Please note that on July 31st, 2022 CLIHTF transitioned to a new document management system, Trust Fund Central. Property owners no longer have access to the CLINKED portal.
Property owners must become familiar with navigating Trust Fund Central so that they can utilize this new system to ensure that their properties follow CLIHTF’s Rental Subsidy Program guidelines. The training sessions below will focus on showing property owners how to use Trust Fund Central effectively and provide property owners with the opportunity to ask questions about the new system. Please click on the dates in the table below to register for at least one of the upcoming Trust Fund Central Introductory Training Sessions.
Trust Fund Central Introductory Training Session Schedule for Fall
Tuesday Sessions- 12:30 – 2:30 PM CST
Thursday Sessions- 5:30 PM – 7:30 PM CST
CLIHTF Change of Ownership Procedures
The following steps must be taken by all property owners who choose to sell buildings with CLIHTF units:
- The current participant (owner only, not property manager) must reach out to their Trust Fund liaison within 60 days of the sale to notify the Trust Fund that they are selling the property.
- Once the property is sold, the old owner must provide the new owner with CLIHTF’s general overview information and program guide.
- The old owner must also provide CLIHTF with the ownership transfer information.
- CLIHTF will reach out to the new property owner to ask if they would like to participate in the Rental Subsidy Program.
- If the new owner wishes to move forward with CLIHTF, they must complete an application and provide CLIHTF with the new ownership structure. The new owner will receive an annual agreement and quarterly payments from CLIHTF pending Board approval.
- If the new owner does not wish to move forward with CLIHTF, “Move Letters” will be sent to the tenants residing in CLIHTF units at the property, and they will have the opportunity to move with the CLIHTF subsidy.
CLIHTF Escalation Process
Purpose:
The purpose of this escalation policy is to establish a clear procedure for handling unresolved issues or concerns that require escalating to higher levels of authority within the organization.
Procedure:
1. Call/Contact to Program Specialist:
– When a call or contact is made to the Program Specialist, the expected response time is within 48 business hours.
– If the Program Specialist does not respond within the specified timeframe, the issue should be escalated to the RHSP Manager.
2. Call/Contact to RHSP Manager:
– If the Program Specialist does not respond within 48 business hours, the issue should be escalated to the RHSP Manager.
– The expected response time for the RHSP Manager is within 24 business hours.
– If the RHSP Manager does not respond within the specified timeframe, the issue should be escalated to the Director of Operations – Audit & Compliance.
3. Call/Contact to Director of Operations – Audit & Compliance:
– If the RHSP Manager does not respond within 24 business hours, the issue should be escalated to the Director of Operations – Audit & Compliance.
– The expected response time for the Director of Operations – Audit & Compliance is within a reasonable timeframe based on the urgency and nature of the issue.
– If the Director of Operations – Audit & Compliance does not respond or the issue remains unresolved, the final escalation step is to contact the Executive Director.
4. Call/Contact to Executive Director:
– If the Director of Operations – Audit & Compliance does not respond or the issue remains unresolved, the Executive Director should be contacted.
– The Executive Director will review the escalated issue and take appropriate action to address and resolve the matter.
Note:
It is important to document each step of the escalation process, including dates, times, and individuals contacted. This will ensure a clear record of the issue and the actions taken to resolve it. Effective communication and timely response are crucial at each level of escalation to ensure prompt resolution of issues and maintain a high level of customer service and satisfaction. This escalation policy is designed to provide a structured approach for resolving concerns and maintaining accountability within CLIHTF.
Change of Ownership Resources

Links
More Information
More information about the Rental Subsidy Program can be found in the Program Guide.