1. Call/Contact your Program Specialist:

When a call or contact is made to the Program Specialist, the expected response time is within 48 business hours.
If the Program Specialist does not respond within the specified timeframe, the issue should be escalated to the RHSP Manager.

2. Call/Contact to Director of Program Operations:

If the Program Specialist does not respond within 24 business hours, the issue should be escalated to the Director of Program Operations

The expected response time for the Director of Program Operations is within a reasonable timeframe based on the urgency and nature of the issue. If the Director of Program Operation does not respond or the issue remains unresolved, the final escalation step is to contact the Executive Director

3. Call/Contact to Executive Director:

If the Director of Program Operations does not respond or the issue remains unresolved, the Executive Director should may be contacted.

The Executive Director will review the escalated issue and take appropriate action to address and resolve the matter.

Note: This escalation policy is designed to provide a structured approach for resolving concerns and maintaining accountability within CLIHTF.